IDA Operations Staff

Staff Members

 

       Paul Chetlain, Director of
       Operations

The Director of Operations oversees the entire department to ensure quality and efficient services are being delivered to the residents of Lakewood Ranch.

E-mail Paul at paul.chetlain@lwrtownhall.com

 

 

 

 

 

Tom Merrell, Assistant Director of Operations

The Assistant Director of Operations supervises the maintenance technicians, electrical team, and park services division.  He administers the regulation of our stormwater retention pond maintenance contracts as well as provides guidance on the purchasing of adequate security surveillance software.

tom.merrell@lwrtownhall.com

 

Steve Lakey, Landscape Manager

The Landscape Manager supervises our in-house land care team and ensures that our landscape vendors adhere to the scope of work and specifications within our contracts for all Districts.

steve.lakey@lwrtownhall.com

 

Debbie Goss, Operations Facility - Office Manager

The Office Manager for the Operations Facility is the coordinator for all office personnel and is also the Executive Assistant to the Director of Operations.

debbie.goss@lwrtownhall.com

 

Lisa Boutote, Customer Service Support Coordinator

The Customer Service Support Coordinator for the Operations Facility provides quality customer service to residents through the Operations work order system, e-mails, and phone calls regarding District operations and maintenance issues.

lisa.boutote@lwrtownhall.com