IDA Operations Staff

Staff Members


       Paul Chetlain, Director of

The Director of Operations oversees the entire department to ensure quality and efficient services are being delivered to the residents of Lakewood Ranch.

E-mail Paul at






Tom Merrell, Assistant Director of Operations

The Assistant Director of Operations supervises the maintenance technicians, electrical team, and park services division.  He administers the regulation of our stormwater retention pond maintenance contracts as well as provides guidance on the purchasing of adequate security surveillance software.


Steve Lakey, Landscape Manager

The Landscape Manager supervises our in-house land care team and ensures that our landscape vendors adhere to the scope of work and specifications within our contracts for all Districts.


Debbie Goss, Operations Facility - Office Manager

The Office Manager for the Operations Facility is the coordinator for all office personnel and is also the Executive Assistant to the Director of Operations.


Lisa Boutote, Customer Service Support Coordinator

The Customer Service Support Coordinator for the Operations Facility provides quality customer service to residents through the Operations work order system, e-mails, and phone calls regarding District operations and maintenance issues.